Privacy Policy

Last updated: April 10, 2026

1. Information We Collect

CareHaven is designed to collect as little information from you as possible:

• App data (stays on your device): All care records, medication logs, behavior notes, diary entries, and other information you enter into the CareHaven app is stored exclusively in your device's local storage. This data never leaves your device to our servers.
• Email address: If you sign up for our early access waitlist or subscribe via this website, we collect your email address to communicate about your subscription.
• Subscription information: Payment processing is handled by Stripe. We receive confirmation of payment but do not store your credit card information.
• Anonymous usage analytics: We may collect anonymous, aggregated data about app feature usage (not content) to improve the product. This can be disabled in Settings.

2. AI Features and Data Processing

When you use CareHaven's optional AI knowledge features:

• Your query text is processed on-device to remove personal identifiers (names, dates of birth, specific medications) before being sent to an AI provider.
• The AI provider (Grok/xAI or OpenAI as fallback) receives only an anonymized query, not your care records.
• AI features are entirely optional and can be disabled in Settings at any time.
• We do not use your AI queries to train models or share them with third parties.

3. How We Use Information

We use information solely to: provide and improve the CareHaven service; communicate with you about your subscription; provide customer support; and comply with legal obligations.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with: payment processors (Stripe) to process subscriptions; email service providers to send communications you've opted into; and legal authorities when required by law.

5. Data Retention

Your care data lives on your device and is retained until you delete it or uninstall the app. Email addresses are retained until you request deletion. You can request deletion of your account and associated data by emailing privacy@getcarehaven.app.

6. Security

Backup files are encrypted with AES-256-GCM using PBKDF2 key derivation (310,000 iterations). Website communications use TLS. AI queries are transmitted over HTTPS. We do not have access to your backup encryption password.

7. Children's Privacy

CareHaven is designed to help caregivers manage care for others, which may include children. Care data is stored only on the caregiver's device. We do not knowingly collect personal information directly from children under 13. The app itself requires no account creation from children.

8. Your Rights

Depending on your location, you may have rights to: access, correct, or delete your personal information; object to processing; data portability; and withdraw consent. Contact us at privacy@getcarehaven.app to exercise any of these rights.

9. Contact

Privacy questions: privacy@getcarehaven.app
General inquiries: hello@getcarehaven.app